Cookie Policy
Last updated: [24.04.2026]
This Cookie Policy explains how we use cookies and similar technologies when you use our platform. It complements our Privacy Policy.
1. What Are Cookies?
Cookies are small text files stored on your device that allow us to recognize your browser, maintain sessions, and improve our services.
2. Types of Cookies We Use
Essential Cookies
These cookies are required for the operation of our platform. They enable core features such as authentication, session management, booking functionality, and security protection (e.g., preventing fraud and automated abuse).
Functional Cookies
These cookies remember your preferences, such as language or settings, to provide a more personalized experience.
Analytics Cookies
These cookies help us understand how users interact with our platform (e.g., page views, clicks, booking flows) in order to improve performance and usability.
Booking & Platform Cookies
These cookies support the booking process, allowing users to complete appointments, track progress through booking steps, and ensure data consistency during a session.
Security Cookies
These cookies are used to detect and prevent fraudulent activity, ensure platform integrity, and protect user data.
Marketing Cookies
These cookies may be used to measure advertising performance and display relevant content, if you have given consent.
3. Legal Basis
Essential cookies are used based on our legitimate interest in providing a functional and secure platform (Art. 6(1)(f) GDPR).
All non-essential cookies (analytics, functional, marketing) are used only with your consent (Art. 6(1)(a) GDPR and applicable ePrivacy laws).
4. Third-Party Cookies
Some cookies may be placed by third-party service providers (such as hosting, analytics, or embedded services). These providers may process data in accordance with their own privacy policies.
5. Health-Related Data in Analytics
In certain cases, analytics cookies may process data related to appointments or treatments. Where such data could be considered health-related, it is processed only with explicit consent and in accordance with applicable data protection laws.
6. Cookie Duration
Cookies may be stored for different durations. Session cookies are deleted when you close your browser, while persistent cookies remain until they expire or are deleted.
7. Shared Devices
If multiple users share the same device, we cannot guarantee that services are personalized exclusively for you. You are responsible for managing your cookie settings accordingly.
8. Managing Cookies
You can manage your cookie preferences at any time through our cookie settings tool or by adjusting your browser settings to accept, reject, or delete cookies.
9. Changes to This Policy
We may update this Cookie Policy from time to time. The latest version will always be available on this page.
10. Contact
If you have questions about this Cookie Policy, contact us at: